FAQ’s

 

Where can I try out the Snug Shack sofa?

At Snug Shack, we believe that the best way to really get an idea of just how sweet our sofas are is for you to kick back at home, in your pants with a glass of something delicious. That's why we offer a 100-day trial period so you can decide in your own time. However, if you'd prefer, we are also setting up a few shacks so we can show off our stuff. Just go to our Shack locator page to find the nearest sofa to you!

How long do I have to wait for my sofa to arrive?

We offer free 3 day delivery for UK mainland orders (delivery terms). If you'd like to receive your Snug Shack sofa after the 3 days, just let us know what day is convenient for you using the delivery form when you checkout!

The thought of trying to force a new sofa through my front door makes my blood run cold and empties the joy from my soul. Do you feel my pain?

Oh, buddy! We sure do… In fact, that’s the very reason we’re here. We got so narked off with the whole process that we thought about forming a Sofa Survivors’ Group, but then we had a better idea. The Snug Shack sofa comes in a box (178cm x 90cm x 71cm) that will easily fit through almost any door. If for some reason it doesn’t, just take out the parts and you’re well away. Our footstool is even smaller! We haven’t got the time to mess about and neither do you.

But surely it’s a pain in the arse to put together? Is that the catch?

Nah mate. Screw in the legs, slide in the arms and back and put the cushions on. Simples. Honestly, it’ll take you longer to choose your next boxset. Find assembly instructions here.

What if after my 100-day trial I decide that I prefer sitting on the floor?

We’re super confident that once you’ve gone Snug, you won’t want to go back, but if you do decide that it’s not for you then we’re here to help. All you gotta do is drop us a message using the form on our contact page and we’ll get it sorted.

I need to get me one of these sofas! Any chance I can order by phone?

No drama, it’s very simple to order your Snug Shack over the phone, we’re always up for a chinwag. Visit our contact page to find all the ways you can get in touch.

I don't live in the UK...

Unfortunately, at this moment we’re not shipping outside of the UK, but it’s great that you’ve heard the word about the sofa and we hope to be shipping further afield soon!

 

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